Imagine darkness. Then, see the light.

Governance

Tenders and Credibility

by on Nov.30, 2018, under Governance, Observations

It is the duty of every decent company or entity in Uganda to deal with decent and credible people. It is also common sense – we all want our money to be spent in a good way where businesses thrive and taxes are paid.

Any company that wishes to do business with the Government, NGOs and top businesses in Uganda has to either go through a prequalification process or submit a bid in response to tendered Terms of Reference. This process is tedious for companies and tenderers because heaps of documentation will be produced and thereafter reviewed by various committees and boards.

Documents required for tendering process usually are: tax clearance certificate issued to the tenderer for that particular tender; company certificate of incorporation, audited accounts for one, two or three years, Company memorandum of incorporation and articles of association, company structure, CVs of all key staff, various certificates of competence and so on.

Some tenderers require several copies of the bid document and are very keen on disqualifying if a page is missing somewhere. The entire process requires very many man-hours, many kilograms of paper and not-so-environmentally-friendly printing ink. Three hours of inhaling laser printer fumes while printing hundreds of pages of bid documents can be catastrophic for someone’s health.

Public Procurement and Disposal Authority was created with a role to play, I believe. And they do their job diligently, I believe. Within their capacity, they have a website that lists over 15,000 evaluated companies in various sectors. That means that annually, over 15,000 companies submit exactly the same documents as required for tenders, to PPDA. All these documents are verified and accepted as true representation of the company situation by PPDA. PPDA issues every company with a certificate that confirms their credibility. So why are we duplicating this function?

In the business environment we all label as inefficient and lacking, we are prepared to spend hundreds of man-hours on browsing through tonnes of paper to verify what has already been verified by a government agency formed to do that exact job?

Isn’t this a little bit shallow? Can we have a wake-up call? Can we not simply allow PPDA to be the entity that will do their job and provide tenderers with bidder’s PPDA registration number as evidence that the bidder fully qualifies to bid for the job?

Cut the wasting of time and enable both government and private sector to be more efficient and productive, while keeping costs of printing and time to the minimum. Someone needs to dispose off all that paper waste once the best bidder is chosen. Let’s not be wasteful any more than absolutely necessary.

Empower PPDA to do their job for the benefit of all business in the country.

 

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Oh, Jenny. Did Five Years Fly By?

by on Apr.27, 2016, under #CancerUG, Governance, Observations, Workforce and Work Ethics

In an extensive interview in New Vision on Monday 25th April 2016, ED KCCA has given us her view of the achievements of KCCA in the past five years.

KCCA staff some time in March 2016 digging up potholes on Kanjokya street for repair. Potholes are still gaping open end of April 2016. Meanwhile they were breaking their own law - buying food on the street from a vendor.

KCCA staff some time early March 2016 digging up potholes on Kanjokya Street for repair. Potholes are still gaping open end of April 2016. Meanwhile they were breaking their own law – buying food on the street from a vendor.

Sitting here at Kanjokya Street, looking at that clogged water drain and the potholes carved out over a month ago by KCCA team, I can’t help but wonder why this otherwise smart lady doesn’t see the world through Kampalans’ eyes.

I agree, five years ago she was put into an organisation that was hugely corrupt. Today, comments I hear are that it isn’t so bad any more. She implemented some fantastic solutions like eCitie – which I praised endlessly during the judging of the last ACIA awards because it was one of the most complex and innovative (in our Ugandan terms) application of the year. Also, the train we waited for five years since the first promise, happened! It is allegedly still operating – I haven’t been so can’t confirm, though I want to make a round trip one of these days, just for the nostalgic experience of travelling by train.

Then, mentions of proper systems being put in place to run the KCCA administration; audit to list the assets, improvement in revenue collection, developing schools and hospitals together with partners, increase in revenue collection, increase in garbage collection, arresting non-compliant citizens, investing in youth groups, developing markets etc. All said in the interview is positive and excellent – but is it enough?

On reading the interview the second and the third time, I understood where Jenny draws the sense of achievement. Indeed, administratively and internally, KCCA must have transformed in some sense. I hear there are daily prayers, the place is very clean (although two cleaners asked me for a job), security is checking visitors, there are even a few places to sit. I wasn’t sure if I was supposed to sit on a bench in the courtyard because the bench was planted on grass and we all know how touchy KCCA is about stepping on grass – so I stood on the walkway until I was assured by an elderly employee it’s okay to sit on the bench.

You can see things are looking up at KCCA by glancing at the parking yard – all spots are full. Gone are the days you could park at the side parking to go to DFCU, also gone are the days your RAV4 looked decent among he buddies – now it looks shabby and old among all the spanking shiny wheels. So indeed things are better.

Let me not miss to say that everyone is looking so smart, especially if they follow Jenny to a meeting or a presentation to donors: You can easily mistake the team for the cast of LA Law or something, walking confidently, boldly, one step behind Jenny, one person carrying her documents, another with the handbag and the third with phones and tablets, while at least one is circling around the group with a good-sized digital camera, zoom and stuff in tow. That’s how we be, all sassy and all documented for posterity.

Also mentioned in the interview is the City Festival where businesses and partners put together some 1 billion shillings to make it happen for Kampala. A real cool party where everyone is invited but only a few benefit from.

 

5 years of KCCA. Is it really spectacular?

5 years of KCCA. Is it really spectacular?

About two weeks before the KCCA interview, I tweeted this photo. My humble evaluation of Jenny’s 5 years in office. Or – what has KCCA done to change Kampalans’ pain points and what are the respective results. Here’s what I was thinking: let me list what pains us the most and let me express a sincere opinion – is it now better, worse or the same as five years ago?

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My favourite slum, Kamwokya. Only a kilometre away from Acacia Mall.

My favourite slum, Kamwokya. Only a kilometre away from Acacia Mall.

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Slums are continuously growing and getting more populated. Not one of our slums was identified as a pilot project for resettlement, urbanisation, infrastructure improvement, build of planned sanitation system, relocation, paving or anything of the sort. Most densely populated areas in Kampala remain filthy and hopeless and – there is no hint that anything good will ever happen to them. On the issue of slums, it’s a fail.

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Heaps of garbage in Kamwokya do not differ much from heaps of grbage on Kanjokya Street.

Heaps of garbage in Kamwokya do not differ much from heaps of garbage on Kanjokya Street.

Garbage is overflowing where it never used to. Burning of garbage happens daily from Mukono to Kololo, irrespective of whether the residence is posh or poor. Everyone trying to save the little money by polluting the already heavily polluted air in Kampala. This is directly connected to education – actually the lack of it. KCCA had no communication plan or campaign that will address the issue of educating residents of Kampala on how to sort and dispose their garbage. Besides, garbage collectors should be the ones to make money from sales of recyclable materials. Regarding recycling – KCCA had made zero effort to sensitise, publicise or enable citizens to participate in caring for their environment. Shortlisting and zoning garbage collectors is simply not enough and does not equal to service delivery.

Bodas. Everywhere. What are we doing with these guys?

Bodas. Everywhere. What are we doing with these guys?

We registered boda-bodas and then? What? Did we ascertain their riding capabilities? Did we ensure they have two helmets? Did we issue them with stages and areas where they can operate? Did we inspect their bikes for safety features? Did we create a call and despatch centre to enable customers call professionally trained and licensed boda-bodas? Did we mark the lanes for boda-bodas? Did we mark the no-boda zones? Did we train boda-bodas not to drive against the traffic, not to turn or stop abruptly in front of vehicles, not to stop in corners or on zebra crossings, not to block gates, roads and passages? Yet this is the most-efficient mode of transport we have in Kampala. Now, a total failure associated with road accidents, deaths, mugging, rape and many other negative things that happen in our city.

Having a market block one lane on Entebber Road at Kibuye does not help the traffic buildup that starts from 5.30 am.

Having a market block one lane on Entebbe Road at Kibuye does not help the traffic buildup that starts from 5.30 am.

Traffic, ah traffic. Does it come as a surprise that a thousand or more new cars that monthly arrive to Uganda will hit our roads in Kampala? Some of our old Kampala cars will be sold to run as specials in villages but most will stay here. The man needs a car, his madam needs a car, his side dish(es) needs a car and so on. Gone are the days when a reasonably-to-do family will have a family car, period. Have our roads widened, multiplied, self-healed in the past five years? What about escape routes? Northern Bypass is as slow as DeWinton Road. Till now, all roads lead to city centre – which you almost always have to travel through, no matter where you’re going.

Enforcer at Jinja Road junction. Waiting for me to give money to beggars so he can pounce and arrest me. Luckily I know the laws!

Enforcer. Waiting for me to give money to beggars so he can pounce and arrest me. Luckily I know the laws!

Enforcement of laws is done only by the principle of the stronger. If it’s a woman selling mivumba or a child selling bananas, let’s send them to Luzira or push them under a moving car. But if it’s a mogul grabbing school land or keeping the hoarding around his hotel construction site for ten years, let’s leave them. If it’s kafunda and boutique owners grabbing the only green park in the city, we love them! If it’s a construction site that collapses and kills people – ‘We told them!’ Enforcement is non-existent and we all know what happens to a city where laws are not respected. No wonder street vendors sell more and more toilet paper these days as we are sinking deeper into it.

Roads and pavements – I scored this with a hint of improvement. Indeed there is one new road I enjoyed a few times and it came with a pavement – that one from Wankulukuku to Nateete. Drainage was done as an afterthought but at least the road is there and it’s really nice, a good diversion out of town towards Entebbe when Clog Tower is impassable. But Lugogo Bypass has remnants of pavements eaten by grass, bushes and erosion yet it is a pathway for thousands of schoolchildren that have no option but to walk on this fast and busy road, hoping that boda-bodas and the rest of the traffic will have mercy and miss them. Priorities are not in place, there is no maintenance of pavements and walkways in these specific areas around schools, hospitals etc.

For the number of cars that have to come into the city, there is no improvement in the parking system or increase in the number of parking spaces. There is no education about parking – why you should park the car and not double-park and block the street. This compared to the need – the number of cars that need to park, is another poor performance mark. Even though we will soon get our first parking house opposite Blacklines House where Mugisha Barbers used to be, I doubt this will solve the deeper parking problem in Kampala. Leave aside I had to park in the bowels of Mabirizi Plaza the other day and I am still deeply scarred by that experience. So a long way to go.

Jenny looking lovely, as always. Photo credit: The Kampala Steward Magazine

Jenny looking lovely, as always. Photo credit: The Kampala Steward Magazine

Jenny, darling, seems you were focused on internal KCCA issues and cosmetics (first thing you did was to rebrand, last think you did was to run a contest in New Vision for designing your Carnival dress). You have grown an impressive PR machinery that eats well and writes very nice tweets and Facebook posts. Photos are stunning. You are also the Editor in Chief of the Kampala Steward Magazine where you also appear in some very nice pictures. So PR is not new to you but you need to understand it is used as support, not as the main act.

To quote you, Jenny: “Transformation is a journey, not an event. Step-by-step, day-by-day, working with you, Kampala is being transformed.” You block all your critics on social media, depriving yourself and your entire team of the opportunity to hear a different opinion. I say entire team because the guy who handles your Twitter accounts goes blocking people on all of them at once. So no point in saying you work with people because you don’t. You work with your team, the hand-picked ‘yes, ma’am’ crew who don’t care about this city. See your main PR guy sitting comfortably on the commemoration stone – a thing you wouldn’t do anywhere in the world, going to show the level of respect for our past.

Whatever was commemorated on that plaque doesn't matter. All things, people and means serve to relieve the heavy burden of KCCA PR job. Photo credit: The Kampala Steward Magazine

Whatever was commemorated on that plaque doesn’t matter. All things, people and means serve to relieve the heavy burden of KCCA PR job. Photo credit: The Kampala Steward Magazine

What do we get? More floods, more garbage, more pollution, more traffic, More theft, more insecurity, more diseases, and indeed more of every single catastrophe that is mounting on Kampala on a daily basis. For that, I profusely thank you but – NO, THANK YOU Jenny.

**** Images refused to place themselves in proper orientation so forgive me if you get a stiff neck.****

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We Deserve Better

by on Mar.09, 2016, under Governance, Observations, Workforce and Work Ethics

This quick phrase rolls off our tongues without a doubt in our minds that it’s true.

But, do we?

A reckless driver who knocked Bruno dead.

A mother who walks by the roadside, holding her child by the hand. The child walks in the middle of the road.

A young man hurling stones at the village dog.

That drunken guy who started a fight with his fisherman friend come enemy, and over that woman who has fifteen kids from eighteen fathers, whose drunken eyes look up to the sky as she is saying “take me” and you wonder if she’s asking the man or God.

That businessman who poured the debris from his construction site onto the road.

A boda who rides with the guy who snatches ladies’ handbags.

A beggar lady who borrows kids from her slum to take them to Kampala road for work.

A fat and ugly woman who stole the kid in the village and gave it to the omuroogo to slaughter and sprinkle her with blood so she can look beautiful and attractive to her man, who has two teenage side dishes he both infected with HIV.

That employee you fired with a termination letter on five pages, listing just a fraction of incidents where money wasn’t properly managed.

That politician who wants to be in power now because it is his turn.

That lady who wakes up every day married to a wrong guy for the wrong reasons, trying so hard to justify the mess she’s in and yet all she wants is to cuddle by her lover’s side.

That woman who brings men home to earn 5,000 while her kids are sleeping on a mat under her bed.

That man who asks that woman to go live for 10,000.

That man who sleeps with every woman in his office and sometimes calls in two of them at the same time. And them who go to his office and thereafter have tea in the pantry, plotting how to fire that single mother who’s not been tasted yet.

A woman who spits in her boss’s tea.

Boss’s wife who belittles that tea-lady.

And so many others, pointless to try to list them all because every day, there will be another disappointment and another reason for God to turn the deaf ear to Uganda.

What have we done for each other to say “we deserve better” with such entitlement? What is our human contribution to another human being – when we fail at “Good morning”?

Until we ask hard questions and give some good answers, we don’t deserve even this much that we got. We are just lucky we are not at each others’ throats because the way we are building, the way we are giving is just not good enough.

We deserve to wake up and begin working towards creating better.

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Constitution

by on Feb.29, 2016, under Governance, Observations

This word. With so much promise in it. With weight that weighs on our hearts and minds and gives us the assurance that we, as people, are free. Our rights, our rights… our rights! Listed there, all in plain sight: the right to breathe air, to be, to have, to be right! Our cherished rights. Our duties, buried somewhere in the later pages… But who’s to read all that! We have our rights and that is enough! Who wants to know more that that!

……..

Importance or Significance of the Constitution (from State House website)

  • The primary function of a constitution is to lay out the basic structure of the government according to which the people are to be governed. It is the constitution of a country, which establishes the three main organs of the government, namely, the legislature, executive and judiciary.
  • The constitution of a country not only defines the powers allotted to each of the three main organs, but it also significantly makes a clear demarcation of the responsibilities assigned to each of them. It effectively regulates the relationship between these organs as well as the relationship between the government and its people.
  • Since the country’s constitution stands superior to all the laws framed within the territorial precincts of the country, any law enacted by the ruling government has to be in conformity with the concerned constitution. As such, the citizens would, in turn, be abiding by not just the law, but also working in sync with the demarcations of the constitution laid by the country.
  • The constitution does not simply provide a recipe for an efficient government, but also deals with limitations on power. Since power corrupts and absolute power corrupts absolutely, a constitution is established to restrict the abuse of power by those who conduct governmental functions.
  • The constitution of a particular country lays down the national goals which form the basic edifice on which the nation rests upon. For instance, the constitution of India has inscribed in it the primary facets of the nation which are democracy, socialism, secularism and national integration.
  • A constitution, besides thrusting on the rights of the citizens of the concerned nation, also has embedded in it the duties that the citizens require to adhere to as well.

………………..

In itself implies that any Law enacted by the ruling government is in conformity with the constitution and so… If you do not like POMA, take it to court and nullify the Law if it’s unconstitutional. Until then, #MoveOn

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Theft on a Grand Scale

by on Feb.13, 2016, under Governance, Observations

Just when I thought that Uganda is getting on the right track with its efforts to manage and improve governance at all levels, I came across a strange situation that revealed how much more and how far we need to go to get this country somewhere.

A few years ago, Umeme Ltd introduced prepaid electricity meters to Uganda. All is well, you pay and you run whatever you want, no monthly bills, no disconnection notices. Fair enough, not a bad idea in a country where everyone dodges payment on time, you may think it’s a national sport trained to perfection.

But I didn’t want Yaka because the issue of Tax Invoices for my office was not very clear.Until it was put to me that they will install Yaka meter and take mine – which I paid for when we applied for the connection at our new office three years ago.

So, my meter was taken without compensation, and a new gadget installed on the pole. We were advised to use PayWay to load tokens and since PayWay gave some sort of flimsy Tax Invoice, this was allowed to pass.

Take note that huge areas of Kampala are now under Yaka, I do not have the stats but it’s pretty much everyone I know and that may mean all the suburbs and city except industrial area.

Now, coming to work on a Monday morning, 8th February 2016, and the power is down, Yaka meter showing zero. Fine. PayWay is at Acacia Mall but it’s 7am and if I turn up at the mall gates they will certainly think I’m a terrorist – a muzungu woman driving a Figaro with a Star Leo personalised numberplate – I do arise askaris’ suspicion all the time. Probably rightfully so because I do instill terror, especially in the former employees who can’t stop backbiting till today, but that’s a story for another day.

So I quickly dismiss the thought of going to the mall and grab my mac to do an online transaction, saying a quick prayer for Stanbic Bank IT in the process because that seems to be really in a devastatingly sick state – another story for another day.

I go to VAS, pay 200,000 to Umeme, get a token, load my account and call 0800-185-185 to ask for my Tax Invoice. Talk to a guy who says he will ‘escalate it’ which – of course – makes me wonder because issuing a tax invoice should be the most natural process for a tax registered company, like breathing air, but I say my thank yous and push on.

Next day at work, no tax invoice coming to my mailbox, I ask Umeme on Twitter and they have no answer. I give them 45 minutes to sort themselves out and indeed – something happens!

NadaA payment receipt arrives. you can see, UGX 30,508 is the value of VAT that I can not claim as input into my business tax accounting, because I am not given a tax invoice.

Perspective: that money buys about 9kg of sugar or 20 Coca-Colas, or two lunches at Raves or four at Mama Angela’s and – I spend some 400,000 on electricity monthly so 60,000 in stolen VAT is not insignificant. From me alone.

Now, surely the same module that generated the “PAYMENT SLIP” above can be changed to read “TAX INVOICE” and a line inserted to fill in my TIN number, as required by URA. Or – my TIN Number can be added next to the company name. No big deal. But hey – it’s easier to do nothing and have the playground to themselves instead of doing the right thing as required by the law.

So, the battle starts and Umeme asserts that they have given me the tax invoice, which is a lie, and I report them to URA for tax non-compliance. Of course – URA still owes me answers on MTN isue – exactly the same behaviour – nit giving tax invoices and giving many excuses instead. Not to mention my reward for whistleblowing on MTN but that’s on URA’s conscience and I’ll pick it up with them any time.

Back to Umeme. First, this company is the most pathetic performer, using exclusively customers’ funds to expand and build the end of the distribution network. I was asked to install a transformer at home at a cost of 30 million of which Umeme would take 5 million  “for testing” of a brand new transformer from Korica – another daylight theft. Needless to say we bought solar equipment at home and life is beautiful without Umeme, sunshine all the way!
Another theft worth mentioning is that I paid 24 million to have their poles removed from my land, which they were occupying illegally because there is no contract they have with anyone in Garuga to pass their electricity line where it passes. Reason to remove the poles – they were rotting and falling all over the place, in that last year they replaced two broken poles and we simply could not live under the high voltage wires at constant risk of falling, with our animals and people employed here.

Speaking of broken wires – we would report and replacement would happen a week or more later. So efficiency wasn’t the name of the game either. Hence the mini-uproars that occasionally happen on Twitter or Facebook – a supplier that holds the whole country at ransom, posting profits based on customers’ payments for poles, wires, transformers and metres that are booked as Umeme capital investment, milking the little economy that’s connected to the grid and devastating the rest of the country that remains in darkness up to 80% of the territory, underdeveloped and short of services, information, opportunities – all due to the lack of electricity.

So, to conclude, I have unearthed another cheating giant that blatantly steals people’s taxes and refuses to abide by the laws of our country.

I have reported them to URA and I want to see, this time, that URA will act on my report and provide feedback.

I wold like to encourage everyone who reads this to revisit their payments to Umeme and see if they are getting the correct TAX Invoice documents. If you are not – you can join me in signing a petition here:

http://www.thepetitionsite.com/499/395/645/end-umeme-ltd-non-compliance-with-laws-of-uganda/

That’s all for now. Will keep you updated.

 

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Your Business Objectives: Set Them, Meet Them, Beat Them

by on Jan.01, 2016, under Governance, Workforce and Work Ethics

The holiday mood is over and it’s time to get to office and plunge into yet another year of hard work and splendid achievements. Sure, you have your personal dreams to achieve but if you are a CEO or top manager, your work ethics will not allow you to put yourself first.

Half way through the year it will be business as usual, god days, bad days, stressful times and very little time to relax and recharge. A day in March looks the same as a day in November and if you don’t keep tight track and record of your activities, sometimes you can’t even tell the difference.

Objectives. The only thing that will keep your business brain on track and deliver a measurable definition of your success. I know, a lot of people talk about objectives and the SMART formula; most businesses go through objective-setting but results are not really taking anyone splendidly ahead. It’s a tough economy, difficult business environment, there is no money, people are docile – we can find a million more excuses.

But what will happen if you do this exercise properly? Pick up your strategic plan for 2016. Call in your key managers and define, together, what should be your key overall business objectives for 2016. Three to five, no more.

Look at each department and define their key objectives that ensure each department supports and fully focuses on delivery to overall business objectives. Again, three to five key objectives.

Now – the tough thing. Do you have the right person running each department, the right driver who will deliver to you? How can you know? I’m sure all your managers are great people but I’m also sure some of them don’t quite deliver.

I use Predictive Index to define the behavioral profiles of the key people who lead teams that deliver on business plans and business objectives. The beauty is that I am able to define each behavioral profile through a simple and automated process. Business objectives can change everyone’s job objectives – this means job requirements can change so much that the current person in the job loses comfort, confidence and competence to fulfill the new role. Instead of insisting, it’s better to redeploy and find a more-suitable person for the role then to ruin the incumbent completely. Objective-setting must reduce stress and ambiguity.

Once you define key objectives for each department and ensure each head of department is able to cope with the new objectives with minimum support, you are in for a smoother sailing. Heads of departments work with their team leaders and employees to define individual job objectives, keeping all eyes on the overall objectives for the business.

Sounds simple but it isn’t. It is in our human nature to do these deeply personal administrative exercises in the most superficial and rosy way. We will write things that look beautiful on paper but will not focus on executing them. Daily routine that we are so well used to, soon takes over. Objectives are put aside, together with the job description, and are soon forgotten.

Best trick to remember your objectives: pin them up everywhere you can see them. I have our Vision and Mission pinned up everywhere: even in the toilets, together with our Quality Policy. Any visual presence is better than none so define your own visual spaces where to your objectives will be physically present, in front of your eyes daily.

Do the constant checks. Draw achievement graphs, have them pinned up in your visual field. There is a huge value in these visual reminders because they demand that you see, and think. There is a huge satisfaction in adding successful results to your graphs, as well as a huge source of motivation when having to note down failure. Discovering fails on time is one single management tool that can help you keep the business on track.

I believe you have to review your objectives every two weeks, and everyone else’s under your direct management, at least once a month. There is a business tool that is dreaded by everyone I have ever worked with in Uganda: weekly and monthly report. I hope you have a better experience with reporting but this is just not something that comes naturally to advertising industry, and the excuses are so many – I could write a book. Yet accurate and regular reporting is the easiest way to keep everyone in the loop and everyone on track.

Never make the reporting a part of any of the objectives; rather make it a condition of the job, like coming to work, or coming to work on time. This is the only way you will receive reports and be able to evaluate success achieved by team members who directly report to you.

If you are a CEO or department manager, don’t forget to give feedback. Most reluctance in reporting that I have continuously faced, stems from employees’ assumption that the report is not being read by anyone. Read it, evaluate it, deliver feedback real fast; this will keep your employees engaged and make them feel valued and close to you. It’s the best way to cross the abyss created by the fear of authority I once wrote about.

Set yourself for success in 2016 with this easy process to follow:

  1. From Strategic or business plan, define 3-5 key business objectives (follow the SMART formula)
  2. Set your own objectives completely in line with business objectives
  3. Set objectives with your direct reports, 3-5, completely in line with your own and overall business objectives
  4. Evaluate your own results frequently, at least twice a month
  5. Have visual representation of your objectives and results near you
  6. Receive reports and give feedback frequently

In business, you are the most difficult asset to manage. Make your management task easier by pledging and fully demonstrating commitment to Management by Objectives and leading by example. Let me know when you see the difference.

 

 

 

 

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